Support

What to Include

The more of this you can tell us, the faster we can fix it: whether you're a driver or a client, the email on your account, and the date and time of the ride or delivery involved. Screenshots help.

Common Questions

I'm a client and I can't find my driver

You can only book a driver you're connected to. Scan the QR code your driver shared, or open Enter a driver code and type the six characters they gave you — it's shown next to their QR code. Both do the same thing.

I never got my verification email

Check your spam folder first, then use Resend on the verification screen. If it still doesn't arrive, email us the address you signed up with and we'll sort it out.

A charge looks wrong

Your driver sets their own fares, so start by asking them — they can explain the rate and any add-ons on the job. If something was charged in error, email us with the date and time and we'll investigate a refund.

I'm a driver and my payouts aren't set up

Payouts run through Stripe, which verifies your identity and bank details separately from Drivrmate. Finish that from Set up payouts in the app. If Stripe says it's still reviewing, that's normal and can take a little time.

How do I cancel my subscription?

Drivers can cancel any time from Subscription in the app, which opens the billing portal. Cancelling during your free trial costs nothing. Clients never pay a subscription.

How do I delete my account?

In the app, go to Account › Delete account. We process deletions within 30 days and keep only the financial records the law requires, with identifying details removed. Full steps and a breakdown of what is deleted and what is kept are on the account deletion page.

Reporting a safety issue or objectionable content

Email us at [email protected] and tell us what happened and who was involved. We review every report. If you are in immediate danger, contact your local emergency services first.

More about how Drivrmate works: read the FAQ.